Booking & Deposit
Walk-ins are welcomed, but to secure a spot, we encourage our clients to book online.
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A credit card must be on file
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Walk ins must pay for service in advance
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75% booking deposit required
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50% Spa deposit required
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If adjusted services exceed $25 of the original booking price, then the total amount of services are due in full before any services begin.
Peak Times/Holiday (Booking)
Our peak salon times on Friday & Saturdays are between hours of 12-5. To book & secure any of these time slots you must book online. Phone-in bookings will be taken but placed on our waiting list. The day before any holiday we only accept online booking. Walk-ins are by availability only. All phone booking during this time require a deposit.
Cancellation Policy
24+ hr. notice--deposit is returned.
23 hrs.--deposit is forfeited but can be used to re-book.
Within 1hr of appointment, deposit is forfeited & full services will be charged.
15+ mins late is considered a No Show &
full services will be charged.
When failure to show for an appointment occurs and the deposit has been forfeited along with the remaining balance being charged, that amount charged will not be transferred to a new booking. A completely new booking must be paid for.
Salon Policies
All prices are subject to change
We accept
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Apple Pay, Visa, MasterCard, American Express, NFC, tap option is available.
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WE DO NOT ACCEPT CASH APP, VENMO, OR ZELLE (This includes for Tips)
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We are not responsible/liable if your credit or debit card declines your payment for any reason.
NO REFUNDS
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If you’re not satisfied for any reason, we will re-perform the same service only, within 24 hours. If you change the service type, additional charges will apply.
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No Checks Accepted
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Appointments required for all Spa services.
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We are not responsible for lost, stolen or expired gift cards or promotional services.
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Products are eligible for return only if they are in the original condition.
Absolutely no children are allowed in the
salon unless they are receiving services
There are no price differences and/or no price reductions with services performed on children.
Consultation
In order to give you Sole's "A Break From Reality" treatment, our team must conduct a personal consultation to determine the best approach to tranquility. This service takes 5 minutes with a nail technician and ethician. Before & after photos may be taken. Our consultation is to determine proper application, product selection and pricing.
Manicure/Pedicure Disclaimer:
Inform our staff of any allergies that affect your services.
If a customer has open cuts, abrasions, sores, fungus or scabs, services will not be rendered.
Service Change
If you desire to change your original service order for another after the original services have begun, you may do so. However, any changes that affect the balance, higher or lower or extends the service original time(s) past 15 mins, additional charges will be added and no refunds will be given.
Phone Policy
Please use cell phone earbuds or headphones when getting nail services, especially with a manicure. This will avoid delays and nail polish accidents. Also, be mindful that using a phone on speaker mode disturbs the tranquility of the salon and other patrons. Please refrain from using your phone on speaker mode or having high-volume conversations.
Cut Off Times
Cut off arrival time for basic services is 6:30 p.m. (30 minutes before our salon closing time). For additional services or specialty services, the cut off arrival time is at least 6:00 p.m.(1 hour before closing time). We offer after hours services for an additional fee.
We encourage our clients to book online to secure the desired time(s) needed or preferred.